TrainOwed
No win, no fee

How It Works

Check your eligibility in 30 seconds. We handle the claim. You get what you're owed.

Check My Claim

Under EU Regulation 2021/782, every train passenger in Europe has the legal right to claim 25% of their ticket price for delays of 60-119 minutes, and 50% for delays of 120 minutes or more. Most people never claim because the process feels complicated. TrainOwed removes all the friction. You enter your journey details, our AI checks the rules instantly, and we handle everything with the operator. You only pay if you win.

4 Steps to Your Compensation

  1. 1

    Enter your journey details

    Start by telling us about your trip. You need five pieces of information: the train operator (such as Deutsche Bahn, Eurostar, or Trenitalia), your route (departure and arrival stations), the date you traveled, how long your train was delayed at the final destination, and the price you paid for your ticket. If you have your booking confirmation handy, you can paste your reference number to speed things up. The whole entry process takes under two minutes.

  2. 2

    Instant eligibility check

    Our system cross-references EU Regulation 2021/782 alongside each operator's own terms and any country-specific implementations of the regulation. Within seconds, you see whether your journey qualifies, exactly how much you are entitled to, and whether any exceptions such as force majeure or extraordinary circumstances might apply. We give you a clear answer, not a hedge. If your journey doesn't qualify, we explain why, so you know where you stand. If it does qualify, we show you the compensation amount before you commit to anything.

  3. 3

    We submit and manage your claim

    Once you confirm you want to proceed, TrainOwed takes over completely. We prepare and submit the claim directly to the operator through their official channel, whether that is an online portal, a formal letter, or an email process. We track the claim against the operator's legally required response window of one month. If the operator rejects your claim, we assess their reasoning, prepare a rebuttal, and appeal. If internal appeals are exhausted, we can escalate to the relevant national enforcement authority. You do not write a single email or fill in a single form.

  4. 4

    You receive compensation

    When the operator accepts the claim and pays out, the compensation comes to you first. TrainOwed then deducts its success fee from the amount. If the claim fails after all appeals, you pay nothing at all. We notify you by email at each stage so you always know the current status. Payment is typically made by bank transfer within a few days of the operator settling. For a full breakdown of how the fee works, see our pricing page.

ℹResponse and payment timelines
Under EU Regulation 2021/782, train operators must acknowledge your claim and respond within one month of receiving it. Once they accept the claim, they must pay within one month of that acceptance. If an operator misses these deadlines, that itself is a compliance failure we can use in your favor.

What You Are Entitled To

The table below shows standard compensation rates under EU Regulation 2021/782. These apply across most European rail journeys. Some operators, particularly in the UK under the Delay Repay scheme, have their own rules that may result in different amounts. Our eligibility check handles operator-specific variations automatically.

Compensation Under EU Regulation 2021/782

DelayYou are owedExample
60-119 minutes25% of ticket priceEUR 25 on a EUR 100 ticket
120+ minutes50% of ticket priceEUR 50 on a EUR 100 ticket
CancellationFull refund or reroutingFull ticket price refunded
Missed connection25-50% based on total delayCalculated on full journey ticket

Minimum payout threshold: EUR 4. Claims must be submitted within 90 days. Source: EU Regulation 2021/782 on rail passengers' rights and obligations.

Want to understand the rules in more detail? Read our EU Regulation 2021/782 guide or check the FAQ for answers to common questions.

Common Questions About the Process

How long does the whole process take?
Checking your eligibility takes about 30 seconds. Once we submit your claim, operators are legally required to respond within one month and pay within one month of acceptance. Most straightforward claims are resolved in 6-10 weeks. Complex cases or appeals can take longer.
What information do I need to start?
You need your train operator, route (departure and arrival stations), travel date, how long the delay was, and your ticket price. A booking reference or ticket scan helps but is not always required at the initial check stage.
What happens if the operator rejects my claim?
We handle appeals. If an operator rejects your claim, we review their reasoning, prepare a rebuttal, and resubmit. If internal appeals fail, we can escalate to the relevant national enforcement body. You pay nothing during this process.
Do I need to do anything after I submit my details?
No. Once you submit your journey information and confirm your details, TrainOwed manages everything: correspondence with the operator, any follow-up requests for documents, and appeals if needed. We notify you when your claim is resolved.
Is there a deadline for submitting a claim?
Deadlines vary by operator and country, but most operators impose a 1-year window from the date of travel. Some allow up to 3 years under national contract law. Submit as soon as possible to avoid missing the window.

Not sure whether your journey qualifies? Check our eligibility guide for a full breakdown of which journeys and operators are covered.

Ready to claim what you're owed?

It takes 30 seconds to check. No win, no fee.

Start My Claim