Question 1

My train arrived late at Berlin Hauptbahnhof. Am I owed money?

Accepted Answer

Over 36% of long-distance arrivals at Berlin Hbf are delayed. If you arrived 60+ minutes after your scheduled time, yes — you're owed 25% of your ticket price. Two hours or more? 50%. We get it back for you.

Question 2

How much am I owed for a delay at Berlin?

Accepted Answer

60–119 minutes late: 25% of what you paid. 120+ minutes: 50%. We calculate it on the actual fare you paid, including discounts and sale prices.

Question 3

I missed a connection at Berlin Hbf because of a late train. What are my rights?

Accepted Answer

On a through ticket, DB is responsible for the full journey. If a missed connection at Berlin meant you arrived at your final destination 60+ minutes late, you can claim for the total delay. We handle this.

Question 4

DB offered me a meal voucher instead of money. Do I have to accept?

Accepted Answer

No. You can insist on cash. Vouchers are DB's preferred option because they cost less — but EU law gives you the right to monetary compensation. We make sure you get it.

Question 5

How long do I have to claim?

Accepted Answer

90 days from the date of travel. DB deletes journey records after that. Don't wait — check now.

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