Question 1

My RRX train from Dortmund was very late. Can I get compensation?

Accepted Answer

Yes. RRX trains operated by National Express NRW are covered by EU Regulation 2021/782. If your journey was over 75 km and you arrived at your final destination 60 minutes or more late, you are entitled to 25% of your ticket price back. Two hours or more gets you 50%.

Question 2

I was travelling from Dortmund to Hamburg on an ICE that was 80 minutes late. How much can I claim?

Accepted Answer

For a delay of 60-119 minutes, you get 25% of the ticket price you paid. So on a 60 EUR ticket, that is 15 EUR. On a 120 EUR ticket, it is 30 EUR. The percentage is fixed by EU law — it does not depend on the length of the journey.

Question 3

My train was cancelled at Dortmund and the next one was also delayed. Can I claim for the full wait?

Accepted Answer

Yes. If your train was cancelled and the replacement or next available train arrived at your destination late, your compensation is calculated from your original scheduled arrival. The total delay from your planned itinerary is what matters.

Question 4

I had a business class (first class) ticket. Does that affect my compensation?

Accepted Answer

Compensation is calculated on the price you paid, including any first-class premium. So if you paid more for first class, the 25% or 50% will be a larger amount. The percentage threshold does not change based on ticket class.

Question 5

Dortmund is often used as a connection point east to Berlin. Does a missed connection count?

Accepted Answer

Yes. If you had a booked connection at Dortmund and a delayed incoming train caused you to miss it, the total delay at your final destination counts. On a single ticket, DB is responsible for the whole journey including the connection.

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