Question 1

My ICE from Munich to Berlin stopped at Nürnberg and arrived late at its destination. Can I claim?

Accepted Answer

Yes. If you boarded at Nürnberg or alighted at Nürnberg and experienced a delay of 60 minutes or more at your ticketed destination, you can claim compensation. The amount is 25% of your ticket price for 60-119 minutes, and 50% for 120 minutes or more.

Question 2

I was on the Frankfurt-Vienna ICE via Nürnberg. The train was 75 minutes late arriving in Vienna. Who do I claim from?

Accepted Answer

On an international journey on a single ticket, you claim from the carrier that issued the ticket. If that was Deutsche Bahn or ÖBB, we can help you submit. EU Regulation 2021/782 applies across EU member states.

Question 3

Are the U-Bahn lines at Nürnberg Hbf covered by EU compensation law?

Accepted Answer

No. U-Bahn (metro) services are urban public transport and are not covered by EU rail regulation 2021/782. Only mainline rail services — ICE, IC, IRE, regional trains — qualify.

Question 4

My train was diverted around works near Nürnberg and arrived much later than scheduled. Can I still claim?

Accepted Answer

Yes. Construction-related diversions do not remove your right to compensation. If your final arrival was 60+ minutes late due to a diversion, you are entitled to claim — the reason for the diversion does not exempt the carrier.

Question 5

I have a Deutschlandticket. Can I claim compensation with it?

Accepted Answer

The Deutschlandticket covers only regional trains and local transport, not ICE or IC services. If you were using a Deutschlandticket, you were travelling on a regional train. In that case, compensation depends on whether the journey exceeded 75 km and was 60+ minutes delayed.

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