Question 1

My ICE from Hamburg to Munich stopped at Hannover and was late. Can I claim?

Accepted Answer

Yes. If you boarded at Hannover and arrived at your final destination 60 or more minutes late, you can claim. Or if you alighted at Hannover and the train arrived 60+ minutes after schedule, that also qualifies. The delay at your ticketed destination is what counts.

Question 2

Why is Hannover Hbf such a common delay point?

Accepted Answer

Hannover sits at the intersection of several major ICE routes — the north-south Hamburg-Munich axis, the east-west Berlin-Amsterdam corridor, and the Frankfurt-Hamburg line. Any delay on one route cascades across others. Infrastructure works on the Hannover-Würzburg high-speed line add further disruptions.

Question 3

My Metronom train from Hannover was delayed. Are regional services covered?

Accepted Answer

Yes, if the journey is over 75 km. Metronom is covered by EU Regulation 2021/782. If you arrived 60-119 minutes late, you get 25% back. If 120 minutes or more, you get 50%. Check your journey distance before submitting.

Question 4

Can I claim if the delay was caused by bad weather?

Accepted Answer

Generally yes. Weather delays are not automatically excluded from compensation under EU law. The carrier must still pay unless it can prove the delay was caused by extraordinary circumstances it could not avoid even with all reasonable measures. Storm damage to tracks is sometimes accepted as extraordinary, but routine weather delays are not.

Question 5

I bought a group ticket for five people. Do we each get separate compensation?

Accepted Answer

The compensation is calculated per ticket, not per person. If your group ticket covered five people on one booking, the 25% or 50% applies to the total price of that ticket. You claim once, not five times.

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