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Odszkodowanie za opóźnienie pociągu w Germany

Germany applies EU 2021/782. The German term 'Fahrgastrechte' (passenger rights) is widely known. Deutsche Bahn operates the main network. Claims can be filed at DB service points, online, or via the Federal Railway Authority (EBA).

If your DB train was late, you're probably owed money. That's not a marketing line — it's the law. Under Germany's Fahrgastrechte rules, Deutsche Bahn must pay back a portion of your ticket price for delays of 60 minutes or more. Most passengers never claim it. DB is fine with that.

The process is designed to be just annoying enough that most people give up. You need your booking reference, the delay duration, and to fill out a form at bahn.de/fahrgastrechte (or queue at a service point, or send it by post). Then you wait up to 30 days. Sometimes DB offers a Gutschein instead of money. You're allowed to refuse and ask for a bank transfer — but they won't volunteer that information.

If DB rejects your claim or doesn't respond, you can escalate for free to the söp — Germany's independent transport ombudsman. This step resolves many cases DB had already turned down. Almost nobody knows it exists.

TrainOwed handles the claim for you: right rules for your specific journey, paperwork submitted, voucher pushback included. No win, no fee.

Kluczowe fakty

Rozporządzenie
EU 2021/782 + Fahrgastrechte
Minimalny próg opóźnienia
60 minutes
Lokalne określenie
Fahrgastrechte
Organ regulacyjny
Eisenbahn-Bundesamt (EBA) + Bundesnetzagentur
Portal roszczeń
bahn.de/fahrgastrechte

Kwoty odszkodowań

Na mocy Rozporządzenia UE 2021/782 pasażerom pociągów w Germany przysługuje:

OpóźnienieOdszkodowaniePrzykład (bilet 80 €)
60–119 minut25% ceny biletu20 €
120+ minut50% ceny biletu40 €

Dodatkowe prawa pasażerów

Free replacement transport for delays over 20 minutes. Meals and accommodation for overnight delays. Right to cash compensation — not just vouchers — under EU 2021/782.

Przewoźnicy kolejowi w Germany

Często zadawane pytania

Czy Twój pociąg w Germany był opóźniony?

Sprawdź swoją kwalifikowalność w 30 sekund. Brak wygranej, brak opłaty.

Sprawdź moje odszkodowanie