78.9%
on time in 2024
5.8 min
average delay
Most delayed routes
- · Augsburg–Munich (shared DB infrastructure)
- · Augsburg–Ulm
Claiming from Go-Ahead Bayern: what to know
Go-Ahead Bayern is a DB Regio subsidiary — claims use the same bahn.de/fahrgastrechte portal as DB long-distance. If rejected, escalate to the Eisenbahn-Bundesamt (eba.bund.de) at no cost. The Augsburg–Munich (shared DB infrastructure) and Augsburg–Ulm corridors are the most delay-affected on this network.
What You Are Owed
Under EU 2021/782, if your Go-Ahead Bayern train arrived at your destination 60 minutes or more late, you are entitled to compensation. You do not need to prove the cause — the delay alone is sufficient.
- 60–119 min delay:: 25% of your ticket price
- 120+ min delay:: 50% of your ticket price
You have 90 days from the date of travel to submit your claim directly to Go-Ahead Bayern.
What You Need Before You Start
- Your ticket: — e-ticket, PDF, or physical ticket (a photo is fine)
- Booking reference: — on your confirmation email
- Journey details: — route, date, and train number if known
- Bank details: — for the payout
You do not need to prove the delay independently. Go-Ahead Bayern has the delay records on their systems.
How to Claim Online (Fastest Method)
The quickest way is via Go-Ahead Bayern's online form at https://www.go-ahead-bahn.de/fahrgastrechte.
- Go to Go-Ahead Bayern's passenger rights page on their website
- Sign in or continue as a guest
- Enter your journey details: route, date, and delay length
- Enter your ticket price and upload your ticket or booking confirmation
- Choose your payout method — bank transfer
- Submit — you will receive a confirmation email with a reference number
How to Claim by Email
If you prefer not to use the online form, email Go-Ahead Bayern's customer services with:
- Subject:: Delay Compensation Claim — [your booking reference]
- Your full name and contact details
- Journey details: route, date, and how long you were delayed
- Ticket price paid
- Your preferred payout method and bank details
- Your ticket attached as a PDF or image
Check Go-Ahead Bayern's website for their current customer service email address.
How to Claim by Post
Post is accepted but slower. Send a letter with all the details above plus a copy of your ticket to Go-Ahead Bayern's customer services address (listed on their website). Use recorded delivery and keep a copy of everything you send.
What Happens Next
Go-Ahead Bayern must respond within 30 days under EU Regulation 2021/782. Most decisions arrive within 2–3 weeks. If approved, payment is made by bank transfer. If rejected, they must give a reason in writing.
If Your Claim Is Rejected
A rejection is not final. Common reasons include:
- Extraordinary circumstances: — Go-Ahead Bayern may claim the delay was outside their control. Under EU Regulation 2021/782, most delays remain compensable even for infrastructure failures or weather.
- Missing evidence: — resubmit with your ticket clearly attached
- Wrong claim route: — ensure you used the correct form or email address
If rejected without good reason, escalate to the Eisenbahn-Bundesamt (EBA) at eba.bund.de — Germany's federal rail regulator — or contact the Schlichtungsstelle Nahverkehr for regional disputes.
**Tip:** If Go-Ahead Bayern has not responded within 30 days, follow up in writing quoting your claim reference and the 30-day response deadline under EU Regulation 2021/782.
Common questions
TrainOwed handles your Go-Ahead Bayern claim — no paperwork, no chasing. We take 1% only if you win.
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