Question 1

My train arrived late at Hamburg Hauptbahnhof. Can I claim compensation?

Accepted Answer

Yes. Hamburg Hbf is Germany's busiest station, and around 28% of long-distance arrivals are delayed. If your train arrived 60 or more minutes late, you are entitled to 25% of your ticket price back. If it was 120 minutes or more, you get 50%.

Question 2

I travelled on a Metronom service and it was very late. Does EU compensation law cover me?

Accepted Answer

Yes — EU Regulation 2021/782 applies to all rail journeys of over 75 km within the EU, regardless of the operator. Metronom services that run late qualify if the journey is long enough. We assess this automatically when you submit your claim.

Question 3

My ICE was delayed leaving Hamburg and I missed a connection further down the line. Who pays?

Accepted Answer

If you were on a single through ticket, Deutsche Bahn is responsible for the whole journey. A missed connection counts toward your total delay at the final destination. If that total is 60 minutes or more, you can claim.

Question 4

How do I prove the delay if I no longer have the ticket?

Accepted Answer

You don't need to have kept the physical ticket. DB's systems log every departure and arrival. We pull the delay data directly when you file your claim. You just need your travel date, route, and either the booking reference or the ticket price you paid.

Question 5

How long do I have to claim after a delay at Hamburg Hbf?

Accepted Answer

DB removes journey records after 90 days. Submit your claim within that window. It takes about two minutes to start, and we handle everything after that.

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