Question 1

What is Kassel Wilhelmshöhe and why is it different from Kassel Hbf?

Accepted Answer

Kassel has two main stations. Kassel Wilhelmshöhe is the ICE station — it sits on the Hannover-Würzburg high-speed line and handles all long-distance traffic. Kassel Hauptbahnhof is the older city-centre station used mainly for regional and tram services. If you were on an ICE, you almost certainly departed from or arrived at Wilhelmshöhe.

Question 2

My ICE from Frankfurt to Hamburg stopped at Kassel Wilhelmshöhe and arrived late at Hamburg. Can I claim?

Accepted Answer

Yes. The delay at your final destination (Hamburg) is what counts. If it was 60-119 minutes late, you get 25% of the ticket price back. If it was 120 minutes or more, you get 50%.

Question 3

I arrived at Kassel Wilhelmshöhe 90 minutes late on an ICE from Hannover. Can I claim even though it is my final stop?

Accepted Answer

Yes. If Kassel Wilhelmshöhe is your ticketed final destination and your train arrived 90 minutes late, you are entitled to 25% of your ticket price as compensation.

Question 4

Are the regional trains at Kassel Wilhelmshöhe also covered?

Accepted Answer

Yes, for journeys over 75 km. DB Regio trains connecting Kassel to Göttingen, Erfurt, or Marburg typically exceed that threshold. A delay of 60+ minutes at your destination qualifies.

Question 5

The ICE was diverted and stopped at Kassel instead of running through. I had to take a regional train onward. Can I claim?

Accepted Answer

Yes. If a diversion or rerouting caused you to arrive at your final destination 60+ minutes late, you can claim for the total delay. The mode of the replacement service does not affect your right to compensation.

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