Doar 73.2% la timp în 2024Metronom te-a întârziat. Recuperează 25–50% din biletul tău.
Legea UE obligă Metronom să te compenseze. 60+ minute = 25% înapoi. 120+ minute = 50% înapoi. Fără câștig, fără taxă.
Pornește revendicarea mea →- Durează 2 minute
- Fără câștig, fără taxă
- Revendicări rezolvate în 4–8 săptămâni
Live delays right now
Întrebări frecvente despre compensația Metronom
Can I claim Metronom delay compensation?
Yes. Metronom is covered by EU 2021/782. Delays of 60+ minutes entitle you to 25% of your ticket price, 120+ minutes: 50%. File within 90 days.
Why are Metronom services often delayed?
Metronom operates on DB-managed infrastructure in northern Germany, particularly the Hamburg–Hanover main line which is one of Germany's most congested intercity corridors. Disruptions cascade from freight and long-distance trains sharing the same tracks.
Is Metronom's punctuality getting worse?
Metronom's on-time rate has declined in recent years, falling below 75% in 2024. The Hamburg–Bremen corridor has been particularly affected by infrastructure upgrades and increased traffic.
How do I claim Metronom delay compensation?
Submit via der-metronom.de/fahrgastrechte or through TrainOwed. You need your ticket and travel date. Metronom must respond within 30 days under EU law.
Does Metronom compensate for missed connections?
Yes, if you hold a through ticket or Deutschlandticket. If a Metronom delay causes you to miss a connecting train and you arrive 60+ minutes late at your final destination, you can claim compensation.