My Dortmund to Frankfurt ICE was delayed over an hour. Am I entitled to compensation?

Yes. EU Regulation 2021/782 applies to all ICE and IC services on this route. If you arrived in Frankfurt 60 or more minutes late, Deutsche Bahn owes you 25% of your fare. At 120+ minutes late, that rises to 50%.

DB blamed engineering works on the Cologne–Frankfurt high-speed line. Can I still claim?

Yes. Planned infrastructure works are not force majeure under EU rail law. Deutsche Bahn is required to run to the published timetable or compensate you when they fail to do so. We claim on your behalf regardless.

I booked a cheap advance fare of EUR 19. How much would I get back?

EU compensation is based on the price you actually paid, not the full fare. A 60–119 minute delay on a EUR 19 ticket means EUR 4.75 back. On a EUR 109 ticket delayed 120+ minutes, you are owed EUR 54.50.

What counts as the arrival time — when the train enters Frankfurt or when the doors open?

The clock stops when the train reaches its scheduled destination stop and the doors open for alighting passengers. If that moment is 60+ minutes after your scheduled arrival time, your claim is valid.

I missed a connecting train at Frankfurt because of the delay. Can I claim for that too?

If your connection was on the same ticket or booking, yes. You may be owed compensation for the full journey delay, not just the first leg. TrainOwed checks both legs when you submit your claim.

EU 2021/782

¿Tren de Dortmund Hauptbahnhof a Frankfurt Hauptbahnhof retrasado? Esto es lo que le deben.

Si su tren llegó con 60+ minutos de retraso, tiene derecho legal a que le devuelvan dinero. Nosotros lo reclamamos.

Verificar mi compensación

Comprueba en 30 segundos
Sin ganancia, sin comisión
Reclamaciones resueltas en 4–8 semanas

Around 37.2% of trains on this route arrive late. That's not a bad day — that's a pattern. And every one of those delayed passengers is owed money. Most never claim. Under EU 2021/782, if your train arrived 60 or more minutes late, you get 25% of your ticket back. Two hours or more? 50% back. On a typical fare for this route, that's Up to EUR 55 on a EUR 109 ticket. We get it back for you. You pay nothing unless we win.

Información de la ruta

Distancia: 237 km | Duración: 2h 15m | Frecuencia: Every 60 minutes | Operadores: Deutsche Bahn

37.2%

Tasa de retraso

Trenes que llegan tarde en esta ruta

2h 15m

Tiempo de viaje promedio

Duración programada típica

Every 60 minutes

Servicios por día

Salidas diarias aproximadas

EUR 19 - 109

Precio típico del billete

Rango de tarifas estándar para esta ruta

¿Qué compensación te corresponde?

60 minutos de retraso: 25% of your ticket price.Dos horas de retraso: 50% of your ticket price.Para un ejemplo real: Up to EUR 55 on a EUR 109 ticket.Calculated on what you actually paid — discounts and sale fares included.

Compensation under EU Regulation 2021/782

Source: EU Regulation 2021/782. Minimum payout: €4. Claims must be filed within 90 days.
Delay	You are owed	Example
60–119 minutes	25% of ticket price	€25 on a €100 ticket
120+ minutes	50% of ticket price	€50 on a €100 ticket
Cancellation	Full refund or rerouting	Full ticket price refunded
Missed connection	25–50% based on total delay	Calculated on full journey ticket
Regulation		EU 2021/782

Por qué esta ruta tiene un problema de retrasos

Las principales causas en esta ruta: Cologne–Frankfurt high-speed line works, Dortmund station congestion, RE/IC slot conflicts, Winter weather delays. Los retrasos son peores en December, January, February. Lo más importante: nada de esto exime al operador de responsabilidad. Preguntas frecuentes sobre reclamaciones disputadas.

Fuente

Deutsche Bahn Integrated Report 2024

Cómo recuperamos tu dinero

1
Cuéntanos tu viaje - tarda 30 segundos. Tu ruta, el precio del billete y cuándo llegaste. Eso es todo. Nosotros hacemos el resto.
2
We verify the delay and calculate exactly what you're owed. We check the actual arrival time against your scheduled arrival under EU 2021/782. 60–119 minutes late = 25% back. 120+ minutes = 50% back.
3
We file the claim with Deutsche Bahn on your behalf. We write the claim, submit it, and chase it. If they reject it, we appeal. If they go quiet, we escalate to the rail regulator.
4
Te pagan. 1% de tarifa de mantenimiento, solo si ganamos.. Cuando llegue el dinero, tomamos nuestra parte. Si la reclamación falla por cualquier razón, no pagas nada. Cero.

O ve directamente a la verificación de elegibilidad — 30 seconds, no commitment.

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Última actualización: marzo 2026