Only 73.2% on time in 2024Metronom delayed you.
Get 25–50% of your ticket back.
EU law requires Metronom to compensate you. 60+ minutes late = 25% back. 120+ minutes = 50% back. No win, no fee.
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- Claims settled in 4–8 weeks
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Common questions about Metronom compensation
Can I claim Metronom delay compensation?
Yes. Metronom is covered by EU 2021/782. Delays of 60+ minutes entitle you to 25% of your ticket price, 120+ minutes: 50%. File within 90 days.
Why are Metronom services often delayed?
Metronom operates on DB-managed infrastructure in northern Germany, particularly the Hamburg–Hanover main line which is one of Germany's most congested intercity corridors. Disruptions cascade from freight and long-distance trains sharing the same tracks.
Is Metronom's punctuality getting worse?
Metronom's on-time rate has declined in recent years, falling below 75% in 2024. The Hamburg–Bremen corridor has been particularly affected by infrastructure upgrades and increased traffic.
How do I claim Metronom delay compensation?
Submit via der-metronom.de/fahrgastrechte or through TrainOwed. You need your ticket and travel date. Metronom must respond within 30 days under EU law.
Does Metronom compensate for missed connections?
Yes, if you hold a through ticket or Deutschlandticket. If a Metronom delay causes you to miss a connecting train and you arrive 60+ minutes late at your final destination, you can claim compensation.