DB Regio Delay Compensation
Know your rights. Claim what you're owed from DB Regio.
DB Regio is a Germany train operator carrying 640 million annually passengers. Under EU 2021/782, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 74.1% of DB Regio trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at EUR 4 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 90 days of travel. DB Regio is the regional rail division of Deutsche Bahn, operating regional express (RE) and regional train (RB) services across Germany. As Germany's largest regional rail operator, DB Regio runs approximately 640 million passenger journeys per year on routes connecting cities, towns and rural communities across all 16 federal states. This guide explains what you are owed, how to file, and what to do if your claim is denied.
“Regional rail services operated by DB Regio recorded an on-time rate of 74.1% in 2024. Around one in four regional journeys arrived late at the final destination.”
DB Regio Compensation Amounts
The table below shows the compensation thresholds that apply under EU 2021/782. Amounts are based on the ticket price paid and the duration of the delay.
Compensation Under EU Regulation 2021/782
| Delay | You are owed | Example |
|---|---|---|
| 60-119 minutes | 25% of ticket price | EUR 25 on a EUR 100 ticket |
| 120+ minutes | 50% of ticket price | EUR 50 on a EUR 100 ticket |
| Cancellation | Full refund or rerouting | Full ticket price refunded |
| Missed connection | 25-50% based on total delay | Calculated on full journey ticket |
Minimum payout threshold: EUR 4. Claims must be submitted within 90 days. Source: EU Regulation 2021/782 on rail passengers' rights and obligations.
How to Claim DB Regio Compensation
- 1
Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under EU 2021/782, the 60-minute threshold triggers your right to claim.
- 2
Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
- 3
Submit your claim to DB Regio. File your claim within 90 days of travel via the DB Regio claim portal. Visit: https://www.bahn.de/fahrgastrechte
- 4
Wait for the response. DB Regio must respond within 30 days. If your claim is rejected, you can escalate to your national rail regulator.
Popular DB Regio Routes
Delay compensation applies on all DB Regio routes. The following routes are among the most travelled and most likely to experience delays.
Your Rights with DB Regio
Under EU 2021/782, your right to compensation is statutory. DB Regio cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.
You have 90 days from the date of travel to submit your claim. DB Regio cannot reject your claim on force majeure grounds under the applicable regulation. Keep your ticket and booking confirmation as evidence.
If DB Regio rejects your claim or does not respond within 30 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.
Frequently Asked Questions about DB Regio Compensation
Can I claim compensation on a DB Regio regional train?
How do I claim on a DB Regio delayed train?
Are DB Regio trains often delayed?
What counts as 'on time' for DB Regio?
Does EU law cover short regional train journeys?
Last updated: March 2026
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