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TrainOwed

From delay to payout in 3 steps.

EU law guarantees compensation for train delays of 60+ minutes. We handle the entire claim so you don't have to. Check your eligibility in 30 seconds.

Check My Compensation →
✓ No win, no fee✓ 30 seconds to check✓ EU protected
€196.8M
paid out to passengers in 2024
36.5%
of German trains arrive late
47%
never claim what they’re owed
€0
upfront cost. Ever.

EU law says train operators must pay you back when your train is seriously late. 25% of your ticket if it was over an hour late. 50% for two hours or more. Most people never claim — not because they don't qualify, but because dealing with train operators is a headache. TrainOwed does it for you. You fill in your journey details. We handle everything after that. You pay only if we win.

How it works

Three steps. Most journeys take under 2 minutes to submit.

  1. Person entering journey details on a smartphone
    Step 01

    Check your eligibility

    Enter your train and travel date. We instantly verify the delay against our database and tell you exactly what you’re owed — 25% or 50% of your ticket price. If you have your booking reference handy it speeds things up, but it’s not required.

    ⏱ ~60 seconds
  2. Passenger on a crowded train using their phone
    Step 02

    Send your ticket

    Take a photo of your ticket or upload the PDF. We read the details automatically — train number, route, date, and price. No typing required. Works via web, WhatsApp, or Telegram.

    ⏱ ~30 seconds
  3. Happy passenger smiling on transit after a successful claim
    Step 03

    We handle everything

    We fill the official claim form, submit it to Deutsche Bahn, and track the response. If they reject it, we appeal. If the appeal fails, we escalate to the rail regulator. You don’t write a single email or fill in a single form.

    ⏱ We handle it · 4–8 weeks to payout

What you're entitled to

Applies to all German trains under EU Regulation 2021/782 — Deutsche Bahn ICE/IC, DB Regio, FlixTrain, S-Bahn, and all regional operators.

Compensation under EU Regulation 2021/782

Source: EU Regulation 2021/782. Minimum payout: €4. Claims must be filed within 90 days.
DelayYou are owedExample
60–119 minutes25% of ticket price€25 on a €100 ticket
120+ minutes50% of ticket price€50 on a €100 ticket
CancellationFull refund or reroutingFull ticket price refunded
Missed connection25–50% based on total delayCalculated on full journey ticket
RegulationEU 2021/782

Want the full rules? Read your rights →

Common Questions About the Process

How long does the whole thing take?

Checking takes 30 seconds. Once we submit, the operator has a month to reply by law and a month to pay after that. Most simple claims settle in 4–8 weeks. If they appeal or stall, it can take longer.

What do I need to get started?

Your operator, your route, the date you travelled, how long you were delayed, and what you paid for your ticket. A booking reference helps but isn’t required to start.

What if the operator rejects my claim?

We appeal. We look at why they rejected it, write a formal response, and resubmit. If that also fails, we take it to the rail regulator. You pay nothing at any stage.

Do I need to do anything once I’ve submitted?

No. We handle all correspondence, any document requests, and any appeals. We email you when there’s news.

Is there a deadline?

Most operators give you a year from the date of travel. Some allow up to three years under local law. Either way — the sooner the better.

Ready to claim what you're owed?

Takes 30 seconds to check. No win, no fee.

Check My Compensation →