Question 1

Can I claim ODEG delay compensation?

Accepted Answer

Yes. ODEG is fully covered by EU 2021/782. Delays of 60+ minutes at your destination entitle you to 25% of your ticket. 120+ minutes: 50%. Claim within 90 days.

Question 2

What routes does ODEG operate?

Accepted Answer

ODEG serves eastern Germany — mainly Brandenburg, Berlin surroundings, Mecklenburg-Vorpommern, and Saxony. Key routes include RE1 (Berlin–Magdeburg–Frankfurt/Oder), RE2, RE3, and several RB lines.

Question 3

How do I claim ODEG compensation?

Accepted Answer

Submit via odeg.de/fahrgastrechte or through TrainOwed within 90 days. ODEG uses standard EU claim forms. Your VBB, NASA or DB ticket is valid proof.

Question 4

Is ODEG related to DB or Trenitalia?

Accepted Answer

ODEG is majority-owned by Netinera, which is a subsidiary of Trenitalia (the Italian national operator). It is fully independent of Deutsche Bahn and operates under competitive contracts from eastern German transport authorities.

ODEG задержал вас. Получите 25–50% стоимости билета обратно.

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Часто задаваемые вопросы о компенсации ODEG