Your train was delayed. You are owed.
Check your compensation in 30 seconds. No win, no fee. EU law covers delays of 60+ minutes.
Billions of euros in train delay compensation go unclaimed every year across Europe. Most passengers either do not know they are entitled to a refund, or find the process too complicated to bother with. EU Regulation 2021/782 has been in force since June 2023, and the payouts are real, trackable, and growing year on year. The numbers below show the scale of what is being left on the table.
How it works
Claiming compensation under EU Regulation 2021/782 does not have to be complicated. TrainOwed handles the paperwork, the submission, and the follow-up. You enter your journey details, our AI confirms your entitlement, and we send the claim to the operator. If they pay out, we take a small fee. If they reject or ignore the claim, we escalate at no extra cost to you. Most claims are resolved within four to eight weeks.
Enter your journey details
Tell us your train number, travel date, origin and destination. It takes about 30 seconds.
AI checks your eligibility
Our system cross-references delay data and EU Regulation 2021/782 to confirm whether you have a valid claim and how much you are owed.
We submit the claim
We prepare and send the formal claim to the train operator on your behalf, including all required documentation.
You receive compensation
Once approved, the compensation is paid directly to you. We only take a fee if you win. No upfront cost.
What You Are Owed Under EU Law
EU Regulation 2021/782 sets fixed compensation thresholds based on the length of your delay at your final destination. The percentages apply to the price you actually paid, not a theoretical base fare. Season ticket holders and rail pass users are covered too, with compensation calculated on a pro-rata basis. Operators cannot opt out of these rules, and they cannot reduce compensation by citing general terms of service. For cancellations and missed connections, your full rights are on our passenger rights page.
Compensation thresholds under EU Regulation 2021/782
| Delay | You are owed | Example |
|---|---|---|
| 60-119 minutes | 25% of ticket price | EUR 25 on a EUR 100 ticket |
| 120+ minutes | 50% of ticket price | EUR 50 on a EUR 100 ticket |
| Cancellation | Full refund or rerouting | Full ticket price refunded |
| Missed connection | 25-50% based on total delay | Calculated on full journey ticket |
Minimum payout threshold: EUR 4. Claims must be submitted within 90 days. Source: EU Regulation 2021/782 on rail passengers' rights and obligations.
Top train operators
TrainOwed supports claims against all major European train operators covered by EU Regulation 2021/782. Each operator page includes delay statistics, compensation policy details, and specific claim deadlines. Click through to find out how your operator handles claims and what their track record looks like. You can also browse the full list of supported operators.
Avanti West Coast
United Kingdom
Avanti West Coast operates high-speed intercity services on the West Coast Main Line between London Euston and Manchester, Liverpool, Birmingham, Edinburgh, and Glasgow. It is owned by FirstGroup and Trenitalia and has carried over 20 million passengers annually.
CrossCountry
United Kingdom
CrossCountry is one of the UK's busiest long-distance train operators, running services across England, Scotland, and Wales without serving London termini. Routes connect Birmingham, Manchester, Edinburgh, Bristol, and Bournemouth. Operated by Arriva.
Deutsche Bahn
Germany
Deutsche Bahn (DB) is Germany's national railway operator and one of Europe's largest rail networks. Founded in 1994 after the merger of East and West German railways, DB carries approximately 2 billion passengers annually across Germany and international routes.
Eurostar
International
Eurostar operates high-speed passenger trains through the Channel Tunnel between London St Pancras International and Paris, Brussels, Amsterdam, and Rotterdam. Eurostar merged with Thalys in 2023 to form Eurostar Group.
Flixtrain
Germany
Flixtrain is a low-cost long-distance rail operator offering budget train services in Germany and Sweden. Part of the FlixMobility group (which also operates Flixbus), Flixtrain launched in 2018 and competes directly with Deutsche Bahn on major corridors with significantly cheaper fares.
Frecciarossa
Italy
Frecciarossa (Red Arrow) is Trenitalia's flagship high-speed rail service, operating at speeds up to 300 km/h on Italy's dedicated high-speed network. It connects Milan, Bologna, Florence, Rome, and Naples, and has expanded internationally to France and Spain.
GWR
United Kingdom
GWR (Great Western Railway) operates intercity and regional services from London Paddington to the South West, Wales, and the Cotswolds. It is operated by FirstGroup and serves key routes to Bristol, Cardiff, Exeter, Plymouth, and Cornwall.
ICE International
Germany
ICE International is Deutsche Bahn's cross-border high-speed rail service connecting Germany with Austria, Switzerland, Belgium, the Netherlands, and France. ICE trains operate at speeds up to 300 km/h on dedicated high-speed lines.
Intercity Direct
Netherlands
Intercity Direct is NS's premium high-speed service connecting Amsterdam, Rotterdam, Breda, and Antwerp using the HSL-Zuid high-speed line. It operates at speeds up to 300 km/h and forms part of the international rail corridor between the Netherlands and Belgium.
Popular routes
Some routes have consistently higher delay rates than others. The pages below show delay statistics, typical compensation amounts, and which operators run each route. If you travel one of these routes regularly, it is worth bookmarking the page so you know exactly what to claim the next time your train is late. You can also search all routes by origin or destination.
Amsterdam Centraal → Berlin Hauptbahnhof
6h 00m · 6-7 daily
Amsterdam Centraal → Paris Gare du Nord
3h 20m · Every 60-120 minutes
Barcelona Sants → Madrid Atocha
2h 30m · Every 30-60 minutes
Berlin Hauptbahnhof → Hamburg Hauptbahnhof
1h 42m · Every 30-60 minutes
Berlin Hauptbahnhof → Munich Hauptbahnhof
4h 00m · Hourly (ICE)
Brussels Midi → Amsterdam Centraal
1h 52m · Every 30-60 minutes
The questions below cover the most common things passengers ask before filing a claim. EU Regulation 2021/782 introduced several important changes compared to the previous rules, including clearer force majeure definitions and stronger protections for connecting journeys. If your question is not answered here, visit our full FAQ page or read our passenger rights guide.
Common questions about train delay compensation
How much compensation am I owed for a delayed train?
Does EU Regulation 2021/782 apply to my journey?
Can I claim if my train was delayed due to a staff strike?
What if I missed a connecting train because of a delay?
How long does it take to receive compensation?
You are owed. Let us handle it.
Check your eligibility in 30 seconds. No win, no fee. EU law is on your side.
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