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Train Delays at London Waterloo

London Waterloo in London, United Kingdom, handles 85 million passengers annually. Approximately 24.3% of trains arriving at London Waterloo are delayed. Passengers delayed 60 or more minutes can claim 25-50% of their ticket price under EU Regulation 2021/782. You can read about your rights under EU law, check the operators serving this station, or learn how to claim.

24.3%
Delayed Arrivals
Trains arriving 60+ minutes late
85 million
Annual Passengers
2
Operators
Train operators serving this station
2
Routes
Routes passing through this station

Why Are Trains Delayed at London Waterloo?

Operators at London Waterloo

Routes from London Waterloo

Facilities at London Waterloo

FAQ: London Waterloo

Which operators run from London Waterloo?
South Western Railway (SWR) is the main operator from Waterloo, serving Hampshire, Dorset, Devon, and Surrey. Waterloo is the UK's busiest rail terminal by passenger numbers.
How do I claim South Western Railway Delay Repay?
Submit at southwesternrailway.com/delay-repay within 28 days. SWR uses Delay Repay 15 (compensation for delays of 15+ minutes).
How often are trains delayed at London Waterloo?
About 24% of trains are delayed at Waterloo, with Clapham Junction being the main bottleneck. South Western Railway has improved punctuality in recent years.
Can I claim for Waterloo delays on season tickets?
Yes. SWR season ticket holders can claim Delay Repay based on the daily value of their season ticket. Multiple claims per month are possible.
Is there compensation if Clapham Junction problems cause my Waterloo delay?
Yes. You claim from South Western Railway regardless of whether the delay originated at Waterloo or at Clapham Junction.
•Data Source
Delay statistics sourced from ORR National Rail Trends 2024-25. Data is updated periodically and may not reflect the most recent timetable changes.

Delayed at this station? Check your claim now.

EU law entitles you to up to 50% of your ticket price. No win, no fee.

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