Question 1

My ICE stopped at Augsburg on the way from Stuttgart to Munich and arrived late. Can I claim?

Accepted Answer

Yes. If your ticketed destination was Munich (or another city beyond Augsburg) and you arrived 60+ minutes late, you can claim. The compensation is 25% of your ticket price for 60-119 minutes, and 50% for 120 minutes or more.

Question 2

I was on a Go-Ahead Bayern regional train from Augsburg. Does that operator count?

Accepted Answer

Yes. Go-Ahead Bayern operates under a public service contract and is covered by EU Regulation 2021/782. If your journey was over 75 km and you were delayed 60+ minutes, you can claim compensation from Go-Ahead Bayern.

Question 3

My train from Augsburg to Ulm was very late. The distance is about 90 km — does that qualify?

Accepted Answer

Yes, 90 km is above the 75 km threshold for EU compensation. A delay of 60-119 minutes gets you 25% of the ticket price back. 120 minutes or more gets you 50%.

Question 4

Augsburg is between Munich and Stuttgart. If I connect there and miss a train, who is responsible?

Accepted Answer

If you were on a single through ticket, Deutsche Bahn or the issuing carrier is responsible for the entire journey. A missed connection at Augsburg that caused a 60+ minute total delay at your destination means you can claim.

Question 5

Do I have to contact Go-Ahead Bayern and DB separately if two trains were involved?

Accepted Answer

No. You file one claim against the carrier that issued your ticket. If it was a through ticket covering both trains, one carrier handles the full claim. We manage all of this — you do not need to contact operators separately.

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