Question 1

My train from Amsterdam or Brussels arrived late at Düsseldorf. Can I claim?

Accepted Answer

Yes. International trains operating within or into the EU are covered by EU rail law. If you arrived at your final destination 60 minutes or more late, you are entitled to compensation. The claim goes to the carrier that issued your ticket.

Question 2

I took an RRX train from Düsseldorf and it was badly delayed. What can I get back?

Accepted Answer

RRX trains run by National Express NRW are covered by EU Regulation 2021/782. For a delay of 60-119 minutes on a journey over 75 km, you get 25% of the ticket price. 120 minutes or more gets you 50%.

Question 3

There is a Düsseldorf Airport station too. Which station do the compensation rules apply at?

Accepted Answer

Compensation rights follow you regardless of which station you board at. Whether you start at Düsseldorf Hbf or Düsseldorf Airport, the same EU rules apply. The key is the delay at your final destination and the length of the journey.

Question 4

I was offered a seat in a different class because my train was rerouted. Do I get anything?

Accepted Answer

If you were involuntarily downgraded to a lower class, you are entitled to a partial refund of the price difference. This is separate from delay compensation. If the rerouted journey also arrived late, you can claim for the delay on top.

Question 5

How quickly do I receive the compensation after filing?

Accepted Answer

DB is required to respond within one month of receiving a valid claim. In practice, we follow up if they do not. Once agreed, payment typically arrives within a few weeks. We handle all the chasing.

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