LNER Delay Compensation Guide

LNER is a United Kingdom train operator carrying 24 million annually passengers. Under National Rail Conditions of Travel + Delay Repay, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 68.3% of LNER trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at GBP 0 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 28 days of travel. LNER (London North Eastern Railway) operates high-speed intercity services on the East Coast Main Line between London Kings Cross and Edinburgh, Leeds, Hull, and other northern destinations. It is publicly owned by the Department for Transport. This guide explains what you are owed, how to file, and what to do if your claim is denied.

LNER Compensation Amounts

The table below shows the compensation thresholds that apply under National Rail Conditions of Travel + Delay Repay. Amounts are based on the ticket price paid and the duration of the delay.

How to Claim LNER Compensation

1. Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under National Rail Conditions of Travel + Delay Repay, the 60-minute threshold triggers your right to claim.
2. Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
3. Submit your claim to LNER. File your claim within 28 days of travel via the LNER claim portal. Visit: https://www.lner.co.uk/help/refunds-and-tickets/delay-repay/
4. Wait for the response. LNER must respond within 20 days. If your claim is rejected, you can escalate to your national rail regulator.

Popular LNER Routes

Delay compensation applies on all LNER routes. The following routes are among the most travelled and most likely to experience delays.

• london to edinburgh

Your Rights with LNER

Under National Rail Conditions of Travel + Delay Repay, your right to compensation is statutory. LNER cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.

You have 28 days from the date of travel to submit your claim. Note that LNER may reject claims caused by extraordinary circumstances such as severe weather or third-party incidents. These exemptions are narrowly defined and you can challenge a rejection if you believe it is unjustified. Keep your ticket and booking confirmation as evidence.

If LNER rejects your claim or does not respond within 20 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.