TGV Delay Compensation Guide

TGV is a France train operator carrying 110 million annually passengers. Under EU 2021/782, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 77.4% of TGV trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at EUR 4 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 90 days of travel. TGV (Train à Grande Vitesse) is France's flagship high-speed rail service operated by SNCF. Launched in 1981, TGV connects over 200 destinations across France and into neighbouring countries at speeds up to 320 km/h. It is one of the most punctual high-speed rail networks in Europe. This guide explains what you are owed, how to file, and what to do if your claim is denied.

TGV Compensation Amounts

The table below shows the compensation thresholds that apply under EU 2021/782. Amounts are based on the ticket price paid and the duration of the delay.

How to Claim TGV Compensation

1. Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under EU 2021/782, the 60-minute threshold triggers your right to claim.
2. Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
3. Submit your claim to TGV. File your claim within 90 days of travel via the TGV claim portal. Visit: https://www.sncf-connect.com/aide
4. Wait for the response. TGV must respond within 30 days. If your claim is rejected, you can escalate to your national rail regulator.

Popular TGV Routes

Delay compensation applies on all TGV routes. The following routes are among the most travelled and most likely to experience delays.

• paris to lyon
• paris to marseille
• paris to brussels
• paris to amsterdam
• paris to london
• paris to frankfurt

Your Rights with TGV

Under EU 2021/782, your right to compensation is statutory. TGV cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.

You have 90 days from the date of travel to submit your claim. TGV cannot reject your claim on force majeure grounds under the applicable regulation. Keep your ticket and booking confirmation as evidence.

If TGV rejects your claim or does not respond within 30 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.