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EU 2021/782

Late on Amsterdam Centraal → Berlin Hauptbahnhof? Here's What You're Owed.

If your train arrived 60+ minutes late, you're legally entitled to money back. We get it for you.

  • Check in 30 seconds
  • No win, no fee
  • Claims settled in 4–8 weeks

Around 38.7% of trains on this route arrive late. That's not a bad day — that's a pattern. And every one of those delayed passengers is owed money. Most never claim. Under EU 2021/782, if your train arrived 60 or more minutes late, you get 25% of your ticket back. Two hours or more? 50% back. On a typical fare for this route, that's Up to EUR 124.50 on a EUR 249 ticket. We get it back for you. You pay nothing unless we win.

38.7%
Рівень запізнень
Поїзди, що прибувають із запізненням на цьому маршруті
6h 00m
Середній час у дорозі
Типова запланована тривалість
6-7 daily
Рейсів на день
Приблизні щоденні відправлення
EUR 29 - 249
Типова ціна квитка
Стандартний діапазон цін для цього маршруту

Яку компенсацію ви маєте отримати?

60 хвилин запізнення: 25% of ticket price.Дві години запізнення: 50% of ticket price.Для реального прикладу: Up to EUR 124.50 on a EUR 249 ticket. Calculated on what you actually paid — discounts and sale fares included.

Compensation under EU Regulation 2021/782

Source: EU Regulation 2021/782. Minimum payout: €4. Claims must be filed within 90 days.
DelayYou are owedExample
60–119 minutes25% of ticket price€25 on a €100 ticket
120+ minutes50% of ticket price€50 on a €100 ticket
CancellationFull refund or reroutingFull ticket price refunded
Missed connection25–50% based on total delayCalculated on full journey ticket
RegulationEU 2021/782

Чому на цьому маршруті є проблема із запізненнями

Основні причини на цьому маршруті: Dutch-German border crossing, ICE rolling stock issues, Infrastructure works. Запізнення найгірші в December, January, July. Найважливіше: нічого з цього не звільняє перевізника від відповідальності. Поширені запитання щодо спірних претензій.

Як ми повертаємо ваші гроші

  1. 1

    Tell us your journey — takes 30 seconds. Your route, your ticket price, and when you arrived. That's it. We do the rest.

  2. 2

    We verify the delay and calculate exactly what you're owed. We check the actual arrival time against your scheduled arrival under EU 2021/782. 60–119 minutes late = 25% back. 120+ minutes = 50% back.

  3. 3

    We file the claim with Deutsche Bahn or Ns on your behalf. We write the claim, submit it, and chase it. If they reject it, we appeal. If they go quiet, we escalate to the rail regulator.

  4. 4

    You get paid. We take 25% — only if we win.. When the money lands, we take our cut. If the claim fails for any reason, you pay nothing. Zero.

Або перейдіть одразу до перевірку відповідності — 30 seconds, no commitment.

Ваші запитання, прямі відповіді

My Amsterdam to Berlin train was late. Am I owed money?

Almost 39% of services on this route are delayed. If you arrived in Berlin 60+ minutes after your scheduled time, yes — you're owed 25% of your ticket. 120+ minutes: 50%. We calculate it based on what you paid.

How much can I claim for an Amsterdam to Berlin delay?

60–119 minutes late: 25% of your ticket. 120+ minutes: 50%. On a EUR 100 fare, that's EUR 25 to EUR 50. On a EUR 249 fare, up to EUR 124.50.

The delay started in the Netherlands. Can I still claim in Germany?

Yes. The total delay to your final destination is what counts — it doesn't matter where the problem started. EU 2021/782 covers the whole cross-border journey.

DB rejected my claim. Is that the end of it?

No. We appeal. If necessary, we escalate to the rail regulator. Rejection is common on first submission — it's not the final word.

How long do I have to claim?

90 days from the date of travel. Don't leave it — check now while your ticket details are still to hand.

Останнє оновлення: березень 2026