Question 1

Can I claim compensation on a DB Regio regional train?

Accepted Answer

Yes. EU Regulation 2021/782 applies to DB Regio regional express (RE) and regional train (RB) services. Delays of 60+ minutes at your final destination entitle you to 25% of your ticket price, and 120+ minutes to 50%.

Question 2

How do I claim on a DB Regio delayed train?

Accepted Answer

Submit your claim via bahn.de/fahrgastrechte, at any DB Service Point, or through TrainOwed. You need your ticket/booking reference and the delay duration. Claim within 90 days.

Question 3

Are DB Regio trains often delayed?

Accepted Answer

DB Regio regional services had an on-time rate of 74.1% in 2024, according to the Bundesnetzagentur. That means roughly 1 in 4 regional journeys arrive late — many passengers are entitled to compensation they never claim.

Question 4

What counts as 'on time' for DB Regio?

Accepted Answer

DB Regio uses a 5-minute threshold for 'on time' in its internal reporting. EU 2021/782 compensation kicks in at 60 minutes. A train can be 'on time' by DB's definition but still cause a missed connection that qualifies for compensation.

Question 5

Does EU law cover short regional train journeys?

Accepted Answer

Yes. EU 2021/782 covers all domestic and cross-border rail journeys regardless of distance or ticket price. Even a €5 regional ticket qualifies — the minimum payout is EUR 4.

DB Regio затримав вас. Отримайте 25–50% вартості квитка назад.

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