Question 1

My Hamburg-Berlin train stopped at Gesundbrunnen before Berlin Hbf and was delayed. Where do I measure the delay?

Accepted Answer

At your ticketed final destination. If your ticket said Berlin Hbf, measure the delay when you arrived at Berlin Hbf. If Gesundbrunnen was your destination, measure it there. Only the final destination on your ticket counts.

Question 2

I specifically booked to Berlin Gesundbrunnen (not Hbf) because it is closer to where I live. My train was 65 minutes late. Can I claim?

Accepted Answer

Yes. If Gesundbrunnen was your ticketed destination and you arrived 65 minutes late, you qualify for 25% of your ticket price back.

Question 3

Some Hamburg-Berlin trains stop at Gesundbrunnen and some don't. Does that affect my rights?

Accepted Answer

No. Whether or not your specific service stops at Gesundbrunnen does not change your rights. If your ticket includes Gesundbrunnen as a stop and you experienced a qualifying delay, you can claim.

Question 4

I missed the U8 connection at Gesundbrunnen because my train was late and that made me late to work. Can I claim anything beyond the 25%?

Accepted Answer

EU rail law provides fixed percentage compensation — 25% or 50% of the ticket price. You cannot claim for consequential losses like being late to work. The compensation is capped at those percentages regardless of the knock-on impact.

Question 5

My DB Regio train from a northern city arrived late at Gesundbrunnen. Is that covered?

Accepted Answer

Yes, if the journey was over 75 km. DB Regio trains on routes from Hamburg, Stralsund, or Rostock into Berlin typically exceed that threshold. A delay of 60+ minutes at Gesundbrunnen as your final destination qualifies.

Запізнення на станції Berlin Gesundbrunnen? Ймовірно, вам належить компенсація.

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