Question 1

My ICE stopped at Berlin Ostbahnhof before Berlin Hbf and was delayed. Where should I measure my delay?

Accepted Answer

Your delay is measured at your ticketed destination. If your ticket was to Berlin Hbf, the delay there counts. If your ticket was to Berlin Ostbahnhof specifically, the delay there counts. What matters is the final destination on your ticket.

Question 2

My ODEG train from eastern Brandenburg arrived late at Ostbahnhof. Is ODEG covered by EU law?

Accepted Answer

Yes. ODEG (Ostdeutsche Eisenbahn) is covered by EU Regulation 2021/782. If your journey was over 75 km and you arrived 60 or more minutes late, you can claim 25% of your ticket price back (50% for 120+ minutes).

Question 3

I was on an IC from Frankfurt that stopped at Ostbahnhof. It was 95 minutes late. How much can I claim?

Accepted Answer

A 95-minute delay falls into the 60-119 minute bracket. You can claim 25% of the ticket price you paid for that journey.

Question 4

Berlin has several long-distance stations — Hbf, Ostbahnhof, Gesundbrunnen and others. Does my claim depend on which one I used?

Accepted Answer

No. Your rights are identical regardless of which Berlin station you used. The carrier and the delay length are what determine your compensation, not the specific station. Just make sure you claim for the station shown on your ticket as your destination.

Question 5

I arrived at Ostbahnhof on time but missed a connection at Berlin Hbf because of a platform issue. Can I claim?

Accepted Answer

A platform change or operational issue at the station causing you to miss a connection would need to result in a 60+ minute delay at your final destination on a through ticket. If that threshold is met, yes, you can claim.

Запізнення на станції Berlin Ostbahnhof? Ймовірно, вам належить компенсація.

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