Question 1

My ICE from Frankfurt or Berlin arrived late at Dresden. Can I claim?

Accepted Answer

Yes. If you arrived at your ticketed destination 60 or more minutes late, you are entitled to compensation. For 60-119 minutes, that is 25% of your ticket price. For 120 minutes or more, it is 50%.

Question 2

I was travelling from Dresden to Prague on an EC train and it was delayed. Does EU law cover me?

Accepted Answer

EU Regulation 2021/782 applies to journeys within EU territory. If your journey started in Dresden (Germany), you are covered for the EU portion. Czech Republic is also an EU member, so the full journey qualifies. The claim goes to the carrier that issued your ticket.

Question 3

The train from Dresden was delayed due to works on the line. Does that still qualify for compensation?

Accepted Answer

Yes. Infrastructure works are not an extraordinary circumstance that exempts carriers from paying compensation. If works caused your train to arrive 60+ minutes late, you can claim.

Question 4

I booked through a travel agency, not directly with DB. Can I still claim?

Accepted Answer

Yes. Your right to compensation is linked to your journey and the ticket, not how or where you bought it. We can file the claim as long as you have the ticket details — a booking reference, a PDF, or even just the price you paid.

Question 5

Dresden Hbf has two major stations — Dresden Hbf and Dresden Neustadt. Which do the rules apply to?

Accepted Answer

Both. Whether you depart or arrive at Dresden Hbf or Dresden Neustadt, your rights are identical. The key is which station is on your ticket and whether the delay at your final destination exceeds the 60-minute threshold.

Запізнення на станції Dresden Hauptbahnhof? Ймовірно, вам належить компенсація.

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