Question 1

My train from Paris via Basel arrived late at Freiburg. Can I claim?

Accepted Answer

Yes. EU Regulation 2021/782 applies to international journeys within the EU, including trains crossing from France to Germany via Basel. If your delay at the ticketed destination was 60 minutes or more, you can claim from the carrier that issued your ticket.

Question 2

I was on an ICE from Hamburg heading south through Freiburg toward Basel. The train was 70 minutes late at Freiburg. Can I claim?

Accepted Answer

Yes, if Freiburg was your ticketed final destination. A 70-minute delay qualifies for 25% of your ticket price back. If you were continuing to Basel or further, the delay at that final destination is what counts.

Question 3

Are DB Regio trains from Freiburg into the Black Forest covered by EU law?

Accepted Answer

It depends on the journey distance. If the regional journey is over 75 km and you were delayed 60+ minutes, it qualifies. Many Black Forest routes from Freiburg are under 75 km, so check the actual distance before filing.

Question 4

Works on the Rhine Valley line have been causing delays for months. Is that grounds for refusing a claim?

Accepted Answer

No. Planned infrastructure works do not exempt carriers from paying compensation. If your train was delayed because of works, you still qualify. The carrier would need to prove a genuinely extraordinary and unavoidable circumstance to avoid paying, and scheduled works are not that.

Question 5

I was heading to Switzerland and was delayed crossing the border. How does that work?

Accepted Answer

EU rail compensation law covers the EU portion of your journey. Switzerland is not an EU member, but the leg from Freiburg to the Swiss border is. If the delay started in Germany and caused you to arrive late at a Swiss destination, you may have rights under both EU law and Swiss rail regulations. We focus on the EU leg and file accordingly.

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