Train Delay Compensation by Country
Passenger rights differ by country. EU Regulation 2021/782 covers most of Europe, but threshold details, local terms, and enforcement bodies vary. Find your country below to understand your rights.
United Kingdom
National Rail Conditions of Travel + Delay Repay
Minimum delay: 15 or 30 minutes depending on operator
Germany
EU 2021/782 + Fahrgastrechte
Minimum delay: 60 minutes
Sweden
EU 2021/782
Minimum delay: 60 minutes
France
EU 2021/782
Minimum delay: 60 minutes
Italy
EU 2021/782
Minimum delay: 60 minutes
Spain
EU 2021/782
Minimum delay: 60 minutes (EU law); 15 minutes on AVE (Renfe policy)
Netherlands
EU 2021/782
Minimum delay: 60 minutes
Austria
EU 2021/782
Minimum delay: 60 minutes
Switzerland
Swiss Federal Railways Act (not EU law)
Minimum delay: 60 minutes
EU Regulation 2021/782 at a Glance
EU Regulation 2021/782 applies across most EU member states. It entitles passengers to 25% of their ticket price for delays of 60-119 minutes, and 50% for delays of 120 minutes or more. Strikes and weather are not excluded — you can claim regardless of cause.
Read the full passenger rights guide →