Train Delay Compensation in Austria
Austria applies EU 2021/782. ÖBB (Austrian Federal Railways) operates most services. Claims can be filed at ÖBB counters, online, or via the Austrian Railway Authority (Schienen-Control).
Key Facts
- Regulation
- EU 2021/782
- Minimum delay threshold
- 60 minutes
- Local term
- Fahrgelderstattung
- Regulatory body
- Schienen-Control GmbH
- Claim portal
- oebb.at/fahrgastrechte
Compensation Amounts
Under EU Regulation 2021/782, Austria train passengers are entitled to:
| Delay | Compensation | Example (€80 ticket) |
|---|---|---|
| 60–119 minutes | 25% of ticket price | €20 |
| 120+ minutes | 50% of ticket price | €40 |
Additional Passenger Rights
Right to food and drink vouchers for delays over 60 minutes on ÖBB trains.
Frequently Asked Questions
What are my train delay rights in Austria?▾
In Austria, train delay compensation is governed by EU 2021/782. The minimum delay threshold is 60 minutes. The local term for this is Fahrgelderstattung.
Who enforces train passenger rights in Austria?▾
The regulatory body for train passenger rights in Austria is Schienen-Control GmbH. You can escalate unresolved claims to this body if your operator refuses to pay.
How do I claim train delay compensation in Austria?▾
You can claim directly through your operator (oebb.at/fahrgastrechte) or use TrainOwed's no-win, no-fee service. Gather your ticket, booking reference, and proof of delay before submitting.
Are strikes covered by train delay compensation in Austria?▾
Yes. EU Regulation 2021/782 does not allow operators to refuse compensation due to strikes. You can claim regardless of the cause of the delay.
What additional rights do Austria train passengers have?▾
Right to food and drink vouchers for delays over 60 minutes on ÖBB trains.
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