Train Delay Compensation in France
France applies EU 2021/782. SNCF operates most intercity and TGV services. France also has a commercial guarantee (Garantie Voyage) from SNCF that may offer additional compensation beyond the legal minimum.
Key Facts
- Regulation
- EU 2021/782
- Minimum delay threshold
- 60 minutes
- Local term
- Indemnisation retard
- Regulatory body
- ARAFER (Autorité de régulation des transports)
- Claim portal
- sncf-connect.com/reclamation
Compensation Amounts
Under EU Regulation 2021/782, France train passengers are entitled to:
| Delay | Compensation | Example (€80 ticket) |
|---|---|---|
| 60–119 minutes | 25% of ticket price | €20 |
| 120+ minutes | 50% of ticket price | €40 |
Additional Passenger Rights
SNCF's Garantie Voyage provides 25-75% refunds for delays over 30 minutes on TGV services.
Frequently Asked Questions
What are my train delay rights in France?▾
In France, train delay compensation is governed by EU 2021/782. The minimum delay threshold is 60 minutes. The local term for this is Indemnisation retard.
Who enforces train passenger rights in France?▾
The regulatory body for train passenger rights in France is ARAFER (Autorité de régulation des transports). You can escalate unresolved claims to this body if your operator refuses to pay.
How do I claim train delay compensation in France?▾
You can claim directly through your operator (sncf-connect.com/reclamation) or use TrainOwed's no-win, no-fee service. Gather your ticket, booking reference, and proof of delay before submitting.
Are strikes covered by train delay compensation in France?▾
Yes. EU Regulation 2021/782 does not allow operators to refuse compensation due to strikes. You can claim regardless of the cause of the delay.
What additional rights do France train passengers have?▾
SNCF's Garantie Voyage provides 25-75% refunds for delays over 30 minutes on TGV services.
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