Train Delay Compensation in Netherlands
Netherlands applies EU 2021/782. NS (Nederlandse Spoorwegen) operates the main network. NS has its own Stationskaart/delay compensation scheme for season ticket holders.
Key Facts
- Regulation
- EU 2021/782
- Minimum delay threshold
- 60 minutes
- Local term
- Reisgarantie
- Regulatory body
- Autoriteit Consument & Markt (ACM)
- Claim portal
- ns.nl/klantenservice
Compensation Amounts
Under EU Regulation 2021/782, Netherlands train passengers are entitled to:
| Delay | Compensation | Example (€80 ticket) |
|---|---|---|
| 60–119 minutes | 25% of ticket price | €20 |
| 120+ minutes | 50% of ticket price | €40 |
Additional Passenger Rights
NS season ticket holders get automatic compensation for delays over 15 minutes.
Frequently Asked Questions
What are my train delay rights in Netherlands?▾
In Netherlands, train delay compensation is governed by EU 2021/782. The minimum delay threshold is 60 minutes. The local term for this is Reisgarantie.
Who enforces train passenger rights in Netherlands?▾
The regulatory body for train passenger rights in Netherlands is Autoriteit Consument & Markt (ACM). You can escalate unresolved claims to this body if your operator refuses to pay.
How do I claim train delay compensation in Netherlands?▾
You can claim directly through your operator (ns.nl/klantenservice) or use TrainOwed's no-win, no-fee service. Gather your ticket, booking reference, and proof of delay before submitting.
Are strikes covered by train delay compensation in Netherlands?▾
Yes. EU Regulation 2021/782 does not allow operators to refuse compensation due to strikes. You can claim regardless of the cause of the delay.
What additional rights do Netherlands train passengers have?▾
NS season ticket holders get automatic compensation for delays over 15 minutes.
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