Train Delay Compensation in Switzerland
Switzerland is not an EU member and does not apply EU 2021/782. SBB (Swiss Federal Railways) operates a commercial compensation scheme. Passengers can claim 25% of the ticket price for delays over 60 minutes and 50% for delays over 120 minutes under SBB's own policy.
Key Facts
- Regulation
- Swiss Federal Railways Act (not EU law)
- Minimum delay threshold
- 60 minutes
- Local term
- Entschädigung Verspätung
- Regulatory body
- Bundesamt für Verkehr (BAV)
- Claim portal
- sbb.ch/entschaedigung
Additional Passenger Rights
SBB GA Travelcard and Halbtax holders get enhanced compensation.
Frequently Asked Questions
What are my train delay rights in Switzerland?▾
In Switzerland, train delay compensation is governed by Swiss Federal Railways Act (not EU law). The minimum delay threshold is 60 minutes. The local term for this is Entschädigung Verspätung.
Who enforces train passenger rights in Switzerland?▾
The regulatory body for train passenger rights in Switzerland is Bundesamt für Verkehr (BAV). You can escalate unresolved claims to this body if your operator refuses to pay.
How do I claim train delay compensation in Switzerland?▾
You can claim directly through your operator (sbb.ch/entschaedigung) or use TrainOwed's no-win, no-fee service. Gather your ticket, booking reference, and proof of delay before submitting.
Are strikes covered by train delay compensation in Switzerland?▾
This depends on your operator's specific policy in Switzerland. Check with your operator or TrainOwed.
What additional rights do Switzerland train passengers have?▾
SBB GA Travelcard and Halbtax holders get enhanced compensation.
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