Train Delay Compensation in United Kingdom
The UK left the EU and no longer applies EU 2021/782 directly. UK passengers use the Delay Repay scheme, which varies by operator but generally offers 25-50% refunds for 15-119 minute delays, and 50-100% for 120+ minute delays. Some operators offer Delay Repay 15 (15 min threshold).
Key Facts
- Regulation
- National Rail Conditions of Travel + Delay Repay
- Minimum delay threshold
- 15 or 30 minutes depending on operator
- Local term
- Delay Repay
- Regulatory body
- Office of Rail and Road (ORR)
- Claim portal
- Each operator has its own Delay Repay portal
Additional Passenger Rights
Right to travel on any train if your booked service is cancelled. Assisted travel for disabled passengers.
Frequently Asked Questions
What are my train delay rights in United Kingdom?▾
In United Kingdom, train delay compensation is governed by National Rail Conditions of Travel + Delay Repay. The minimum delay threshold is 15 or 30 minutes depending on operator. The local term for this is Delay Repay.
Who enforces train passenger rights in United Kingdom?▾
The regulatory body for train passenger rights in United Kingdom is Office of Rail and Road (ORR). You can escalate unresolved claims to this body if your operator refuses to pay.
How do I claim train delay compensation in United Kingdom?▾
You can claim directly through your operator (Each operator has its own Delay Repay portal) or use TrainOwed's no-win, no-fee service. Gather your ticket, booking reference, and proof of delay before submitting.
Are strikes covered by train delay compensation in United Kingdom?▾
This depends on your operator's specific policy in United Kingdom. Check with your operator or TrainOwed.
What additional rights do United Kingdom train passengers have?▾
Right to travel on any train if your booked service is cancelled. Assisted travel for disabled passengers.
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