Question 1

My Thalys or Eurostar train arrived late at Köln Hbf. Can I claim from Deutsche Bahn?

Accepted Answer

International trains like Thalys and Eurostar are operated by separate companies. For those services, your claim goes to the operating carrier, not DB. We can still help you file — the EU compensation rules apply across all carriers operating in the EU.

Question 2

I was on an RRX service that was very delayed. What can I claim?

Accepted Answer

RRX trains (operated by National Express NRW) are covered by EU Regulation 2021/782. If you were delayed 60 minutes or more on a journey over 75 km, you are entitled to 25% of your ticket price. Two hours or more gets you 50%.

Question 3

My ICE from Köln to Berlin was delayed by 90 minutes. How much is that worth?

Accepted Answer

For a 60-119 minute delay, you get 25% of the ticket price back. So on a 100 EUR ticket, that is 25 EUR. The exact amount depends on what you paid, including any discounts or sale prices at the time of booking.

Question 4

Köln Hbf is right next to the Cathedral — I was there as a tourist. Does that matter for my claim?

Accepted Answer

Not at all. Your claim is based on the ticket you bought and the delay you experienced, not your reason for travelling. Tourists have exactly the same rights as regular commuters under EU rail law.

Question 5

Can I claim if I only have a partial delay — my train was 45 minutes late but I had no connection to miss?

Accepted Answer

The threshold for compensation is 60 minutes at your final destination. A 45-minute delay does not qualify, even if it was frustrating. But if you had a connection and the total delay at your end point was 60+ minutes, you can claim on that basis.

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