Question 1

How do I claim ICE International delay compensation?

Accepted Answer

ICE International is operated by Deutsche Bahn. Claim at bahn.de/fahrgastrechte or through TrainOwed within 90 days of travel.

Question 2

Which regulation covers ICE International delays?

Accepted Answer

EU Regulation 2021/782 applies to all ICE International cross-border services. Delays of 60+ minutes at your destination entitle you to 25-50% of your ticket price.

Question 3

Are ICE International strikes covered?

Accepted Answer

Yes. Strikes are not force majeure under EU 2021/782. You can claim compensation even if the delay was caused by industrial action.

Question 4

Can I claim for a missed connection on ICE International?

Accepted Answer

Yes, if you hold a through ticket. The total delay to your final destination is what matters.

Question 5

How long does Deutsche Bahn take to process ICE claims?

Accepted Answer

DB must respond within 30 days. ICE International claims follow the same process as domestic DB claims — submit online at bahn.de/fahrgastrechte.

ICE International hat Sie aufgehalten. Erhalten Sie 25–50% Ihres Tickets zurück.

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