Question 1

Can I claim ODEG delay compensation?

Accepted Answer

Yes. ODEG is fully covered by EU 2021/782. Delays of 60+ minutes at your destination entitle you to 25% of your ticket. 120+ minutes: 50%. Claim within 90 days.

Question 2

What routes does ODEG operate?

Accepted Answer

ODEG serves eastern Germany — mainly Brandenburg, Berlin surroundings, Mecklenburg-Vorpommern, and Saxony. Key routes include RE1 (Berlin–Magdeburg–Frankfurt/Oder), RE2, RE3, and several RB lines.

Question 3

How do I claim ODEG compensation?

Accepted Answer

Submit via odeg.de/fahrgastrechte or through TrainOwed within 90 days. ODEG uses standard EU claim forms. Your VBB, NASA or DB ticket is valid proof.

Question 4

Is ODEG related to DB or Trenitalia?

Accepted Answer

ODEG is majority-owned by Netinera, which is a subsidiary of Trenitalia (the Italian national operator). It is fully independent of Deutsche Bahn and operates under competitive contracts from eastern German transport authorities.

ODEG hat Sie aufgehalten. Erhalten Sie 25–50% Ihres Tickets zurück.

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