How do I claim delay compensation from Arlanda Express?

Submit your claim via TrainOwed at trainowed.com/claim within 90 days of your journey. You will need your ticket or booking number. Arlanda Express also accepts claims directly via their website.

Can I claim compensation if I missed my flight because of an Arlanda Express delay?

You can claim the standard 25–50% train ticket refund under EU 2021/782. For costs arising from the missed flight itself (rebooking fees, hotel, etc.), those are airline claims under EU 261/2004 and are separate from the train delay claim.

How much compensation can I get from Arlanda Express?

For a delay of 60–119 minutes you are entitled to 25% of your ticket price. For 120 minutes or more, 50%. Given the short 18-minute journey, a 60-minute delay would be exceptional, but your rights apply from the first 60 minutes regardless.

What counts as on time for Arlanda Express?

Arlanda Express measures punctuality to the minute. The service runs every 15 minutes during peak hours, so a missed connection is usually a short wait. However, if your train is delayed by 60+ minutes at your destination, EU compensation rules still apply.

Does Arlanda Express have its own compensation process or do I use Resplus?

You can claim either through TrainOwed or directly via the Arlanda Express website. Both routes are valid. Using TrainOwed gives you a standardised process aligned with other Swedish operators.

EU 2021/782

Arlanda Express Delay Compensation

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88% on time2024 data

Arlanda Express is a Sweden train operator carrying 4 million annually passengers. Under EU 2021/782, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 88% of Arlanda Express trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at SEK 40 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 90 days of travel. Non-stop express train connecting Stockholm Central Station with Stockholm Arlanda Airport in just 18 minutes. Operated by A-Train AB, a subsidiary of Macquarie Infrastructure and Real Assets. The only direct rail link to Arlanda airport. Carries around 4 million passengers annually. Runs every 15 minutes during peak hours. This guide explains what you are owed, how to file, and what to do if your claim is denied.

88%

On-time rate

Trains running on schedule in 2024

3.2 min

Average delay

Mean delay across all late services

Manual claim required

Arlanda Express does not offer automatic compensation. You must submit a claim within 90 days of your delayed journey. Passengers who do not file within this window forfeit their right to compensation.

Arlanda Express Compensation Amounts

The table below shows the compensation thresholds that apply under EU 2021/782. Amounts are based on the ticket price paid and the duration of the delay.

Compensation under EU Regulation 2021/782

Delay	You are owed	Example
60–119 minutes	25% of ticket price	€25 on a €100 ticket
120+ minutes	50% of ticket price	€50 on a €100 ticket
Cancellation	Full refund or rerouting	Full ticket price refunded
Missed connection	25–50% based on total delay	Calculated on full journey ticket

Minimum payout: €4. Claims must be filed within 90 days. Source: EU Regulation 2021/782.

How to Claim Arlanda Express Compensation

1
Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under EU 2021/782, the 60-minute threshold triggers your right to claim.
2
Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
3
Submit your claim to Arlanda Express. File your claim within 90 days of travel via the Arlanda Express claim portal. Visit: https://trainowed.com/claim
4
Wait for the response. Arlanda Express must respond within 30 days. If your claim is rejected, you can escalate to your national rail regulator.

How to Claim from Arlanda Express in English

Most major European operators now offer English-language claim forms. Here is how to claim directly from Arlanda Express step by step.

1
Visit TrainOwed.com and click 'Check My Train'
2
Enter Arlanda Express as your operator, plus your origin, destination and travel date
3
Select your delay length — 60–119 minutes (25%) or 120+ minutes (50%)
4
Enter your ticket price and contact details
5
TrainOwed submits and follows up with Arlanda Express on your behalf — no win, no fee

Note: TrainOwed handles the full claim process. You keep 75% of any compensation awarded.

Your Rights with Arlanda Express

Under EU 2021/782, your right to compensation is statutory. Arlanda Express cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.

You have 90 days from the date of travel to submit your claim. Arlanda Express cannot reject your claim on force majeure grounds under the applicable regulation. Keep your ticket and booking confirmation as evidence.

If Arlanda Express rejects your claim or does not respond within 30 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.

Data source

Statistics on this page: Trafikverket / operator annual report, 2024.

Frequently Asked Questions about Arlanda Express Compensation

Last updated: March 2026

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