How do I claim delay compensation from Mälardalstrafik?

Submit your claim via TrainOwed at trainowed.com/claim within 90 days of your journey. Select Mälardalstrafik from the operator list and enter your ticket or booking number.

Are Mälartåg services covered by EU passenger rights?

Yes. All Mälartåg services operated under the Mälardalstrafik brand are subject to EU Regulation 2021/782. You are entitled to 25% of your ticket price for delays of 60–119 minutes and 50% for delays of 120 minutes or more.

I travel on a monthly or annual Mälardalstrafik season ticket — can I still claim?

Yes. Compensation for season ticket holders is calculated based on the daily or per-journey value of the pass. Contact Mälardalstrafik customer service to obtain the applicable per-trip value for your claim.

What are the most frequently delayed Mälardalstrafik routes?

The Stockholm–Uppsala and Stockholm–Västerås corridors experience the highest delay rates, largely due to congestion on heavily used sections of the Mälarbanan and Uppsala main line.

How long does it take to receive compensation from Mälardalstrafik?

Under EU 2021/782, Mälardalstrafik must respond within 30 days of receiving your claim. Most claims submitted through TrainOwed are resolved within 2–4 weeks.

EU 2021/782

Mälardalstrafik Delay Compensation

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74% on time2024 data

Mälardalstrafik is a Sweden train operator carrying 25 million annually passengers. Under EU 2021/782, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 74% of Mälardalstrafik trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at SEK 40 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 90 days of travel. Regional public transport authority operating trains across the Mälardalen region in central Sweden, connecting Stockholm with Uppsala, Västerås, Eskilstuna, Örebro and surrounding areas. Formed in 2020 from the merger of Upplands Lokaltrafik (UL) and Västmanlands Lokaltrafik. One of the largest regional train networks in Sweden. This guide explains what you are owed, how to file, and what to do if your claim is denied.

74%

On-time rate

Trains running on schedule in 2024

5.8 min

Average delay

Mean delay across all late services

Manual claim required

Mälardalstrafik does not offer automatic compensation. You must submit a claim within 90 days of your delayed journey. Passengers who do not file within this window forfeit their right to compensation.

Mälardalstrafik Compensation Amounts

The table below shows the compensation thresholds that apply under EU 2021/782. Amounts are based on the ticket price paid and the duration of the delay.

Compensation under EU Regulation 2021/782

Delay	You are owed	Example
60–119 minutes	25% of ticket price	€25 on a €100 ticket
120+ minutes	50% of ticket price	€50 on a €100 ticket
Cancellation	Full refund or rerouting	Full ticket price refunded
Missed connection	25–50% based on total delay	Calculated on full journey ticket

Minimum payout: €4. Claims must be filed within 90 days. Source: EU Regulation 2021/782.

How to Claim Mälardalstrafik Compensation

1
Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under EU 2021/782, the 60-minute threshold triggers your right to claim.
2
Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
3
Submit your claim to Mälardalstrafik. File your claim within 90 days of travel via the Mälardalstrafik claim portal. Visit: https://trainowed.com/claim
4
Wait for the response. Mälardalstrafik must respond within 30 days. If your claim is rejected, you can escalate to your national rail regulator.

How to Claim from Mälardalstrafik in English

Most major European operators now offer English-language claim forms. Here is how to claim directly from Mälardalstrafik step by step.

1
Visit TrainOwed.com and click 'Check My Train'
2
Enter Mälardalstrafik as your operator, plus your origin, destination and travel date
3
Select your delay length — 60–119 minutes (25%) or 120+ minutes (50%)
4
Enter your ticket price and contact details
5
TrainOwed submits and follows up with Mälardalstrafik on your behalf — no win, no fee

Note: TrainOwed handles the full claim process. You keep 75% of any compensation awarded.

Your Rights with Mälardalstrafik

Under EU 2021/782, your right to compensation is statutory. Mälardalstrafik cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.

You have 90 days from the date of travel to submit your claim. Mälardalstrafik cannot reject your claim on force majeure grounds under the applicable regulation. Keep your ticket and booking confirmation as evidence.

If Mälardalstrafik rejects your claim or does not respond within 30 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.

Data source

Statistics on this page: Trafikverket / operator annual report, 2024.

Frequently Asked Questions about Mälardalstrafik Compensation

Last updated: March 2026

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