How do I claim delay compensation from Norrtåg?

Submit your claim via TrainOwed at trainowed.com/claim within 90 days of your journey. Select Norrtåg from the operator list and enter your ticket or booking number.

Why are Norrtåg delays so common?

Norrtåg operates on challenging single-track lines in northern Sweden that are exposed to harsh winter weather, fallen trees and moose strikes. The lines also carry freight traffic which can cause congestion and knock-on delays for passenger trains.

Can I claim if a Norrtåg train is cancelled rather than delayed?

Yes. If your train is cancelled and you arrive at your destination 60 or more minutes late (or cannot travel), you are entitled to compensation and, if you choose not to travel, a full refund of your ticket under EU 2021/782.

Who is responsible for my Norrtåg claim — SJ, Transdev or Norrtåg?

Your claim is against the Norrtåg consortium as the contracting authority. Submit it via TrainOwed under the Norrtåg entry. Norrtåg will manage the claim internally regardless of which contracted operator ran the specific train.

How much compensation will I receive from Norrtåg?

For delays of 60–119 minutes you are entitled to 25% of your ticket price. For delays of 120 minutes or more you are entitled to 50%. Norrtåg must respond to your claim within 30 days under EU Regulation 2021/782.

EU 2021/782

Norrtåg Delay Compensation

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65% on time2024 data

Norrtåg is a Sweden train operator carrying 2.5 million annually passengers. Under EU 2021/782, passengers delayed 60 or more minutes are entitled to financial compensation, regardless of the cause in most cases. Only 65% of Norrtåg trains ran on time in 2024, meaning a significant share of passengers have a valid claim each year. Compensation starts at SEK 40 for delays between 60 and 119 minutes, and increases for delays of 120 minutes or more. Claims must be submitted within 90 days of travel. Regional train consortium operating trains in northern Sweden, covering Sundsvall, Härnösand, Kramfors, Sollefteå, Örnsköldsvik and the High Coast. Part of the broader northern Sweden regional transport network. Trains are operated by SJ and Transdev under contract. Covers some of the most scenic but challenging railway lines in Sweden. This guide explains what you are owed, how to file, and what to do if your claim is denied.

65%

On-time rate

Trains running on schedule in 2024

12 min

Average delay

Mean delay across all late services

Manual claim required

Norrtåg does not offer automatic compensation. You must submit a claim within 90 days of your delayed journey. Passengers who do not file within this window forfeit their right to compensation.

Norrtåg Compensation Amounts

The table below shows the compensation thresholds that apply under EU 2021/782. Amounts are based on the ticket price paid and the duration of the delay.

Compensation under EU Regulation 2021/782

Delay	You are owed	Example
60–119 minutes	25% of ticket price	€25 on a €100 ticket
120+ minutes	50% of ticket price	€50 on a €100 ticket
Cancellation	Full refund or rerouting	Full ticket price refunded
Missed connection	25–50% based on total delay	Calculated on full journey ticket

Minimum payout: €4. Claims must be filed within 90 days. Source: EU Regulation 2021/782.

How to Claim Norrtåg Compensation

1
Check your delay duration. Confirm your train was delayed by 60 minutes or more. Under EU 2021/782, the 60-minute threshold triggers your right to claim.
2
Gather your travel documents. Collect your ticket, booking confirmation, and any receipts for additional expenses caused by the delay.
3
Submit your claim to Norrtåg. File your claim within 90 days of travel via the Norrtåg claim portal. Visit: https://trainowed.com/claim
4
Wait for the response. Norrtåg must respond within 30 days. If your claim is rejected, you can escalate to your national rail regulator.

How to Claim from Norrtåg in English

Most major European operators now offer English-language claim forms. Here is how to claim directly from Norrtåg step by step.

1
Visit TrainOwed.com and click 'Check My Train'
2
Enter Norrtåg as your operator, plus your origin, destination and travel date
3
Select your delay length — 60–119 minutes (25%) or 120+ minutes (50%)
4
Enter your ticket price and contact details
5
TrainOwed submits and follows up with Norrtåg on your behalf — no win, no fee

Note: TrainOwed handles the full claim process. You keep 75% of any compensation awarded.

Your Rights with Norrtåg

Under EU 2021/782, your right to compensation is statutory. Norrtåg cannot waive this right through its own terms and conditions. If your train is delayed by 60 minutes or more at the final destination shown on your ticket, you are entitled to a partial refund of your fare. A 60 to 119 minute delay entitles you to 25% of the ticket price. A delay of 120 minutes or more entitles you to 50%.

You have 90 days from the date of travel to submit your claim. Norrtåg cannot reject your claim on force majeure grounds under the applicable regulation. Keep your ticket and booking confirmation as evidence.

If Norrtåg rejects your claim or does not respond within 30 days, you can escalate to your national Alternative Dispute Resolution body or rail regulator. Filing a complaint costs nothing and the operator is obliged to participate in the process. See our how it works guide, the FAQ, and our full list of operators for more detail.

Data source

Statistics on this page: Trafikverket / operator annual report, 2024.

Frequently Asked Questions about Norrtåg Compensation

Last updated: March 2026

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